Terms of Service

Effective October 4, 2026 · Last updated October 4, 2026

These Terms of Service ("Terms") are an agreement between you and ROASMEDIA LLC, a North Carolina limited liability company doing business as RoasLabs ("RoasLabs", "we", "us"). They govern your use of roaslabs.cc and the RoasLabs campaign management software (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service for a company, you confirm you have authority to bind that company, and "you" means that company.

1. The Service

RoasLabs lets you connect TikTok ad accounts you are authorized to manage and use them to build, launch, monitor and pause campaigns, store creatives, instant forms and instant pages, and give team members controlled access. RoasLabs is an independent product and is not affiliated with, endorsed by or sponsored by TikTok. TikTok may change or limit its API at any time, which may affect features of the Service.

2. Eligibility and accounts

• You must be at least 18 and use the Service for business purposes.
• You must give accurate account information and keep it current.
• You are responsible for keeping your login credentials secure and for all activity under your account, including activity by assistants you invite and by automatic rules you set up.
• Tell us right away at support@roaslabs.cc if you suspect unauthorized access.

3. Connecting TikTok accounts

• You may connect only ad accounts you own or are authorized to manage, through TikTok's official OAuth process.
• By connecting an account, you authorize RoasLabs to access its data and take the actions you or your assistants instruct, including actions taken by rules you configure.
• You remain solely responsible for your campaigns, ads, landing pages, lead forms and offers, and for complying with TikTok's Terms of Service, Advertising Policies, Commercial Terms of Service and all applicable laws, including consumer protection, privacy and advertising disclosure laws.
• You can disconnect any account at any time. Disconnecting does not undo actions already taken on TikTok.

4. Ad spend and automation

All advertising costs are billed to you by TikTok, not by RoasLabs. You are solely responsible for your ad spend and for reviewing every campaign before and after launch.

Pause rules, alerts, low-balance warnings and similar safeguards are tools to help you, not guarantees. They depend on data from TikTok, which may be delayed, incomplete or unavailable, and they run on scheduled checks rather than continuously. RoasLabs is not responsible for spend, losses or missed results caused by delayed data, failed checks, API errors, rejected ads, account restrictions, or campaigns that run before a rule triggers. Reporting shown in the Service is for convenience; TikTok's own records control for billing.

5. Acceptable use

You agree not to use the Service to:

• Violate any law or TikTok policy, or run ads that are deceptive, misleading, infringing or otherwise prohibited
• Evade, circumvent or interfere with TikTok's ad review, account enforcement, restrictions or bans, including by disguising destinations or operating accounts you are not permitted to use
• Access ad accounts or data you are not authorized to access
• Collect or process personal data without a lawful basis and required notices
• Upload malware or content you do not have the rights to use
• Reverse engineer, scrape, resell or sublicense the Service, or use it to build a competing product
• Overload, probe or disrupt the Service or bypass its security or usage limits

We may suspend or remove access, or disable specific actions, if we reasonably believe you have violated these Terms or if TikTok requires it.

6. Your content

You keep ownership of the creatives, copy, forms, data and other materials you upload or connect ("Your Content"). You grant RoasLabs a limited license to host, copy, process, transmit and display Your Content only as needed to provide and secure the Service. You confirm you have all rights and permissions needed for Your Content and for any leads or personal data you collect through it.

7. Our property

The Service, including its software, design, templates and branding, belongs to RoasLabs and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in line with these Terms. If you send us feedback, we may use it without obligation to you.

8. Fees

Paid plans are billed in advance at the rates shown at signup or in your order. Fees are non-refundable except where required by law or stated otherwise in writing. We may change prices with at least 30 days' notice before your next billing period. You are responsible for applicable taxes. We may suspend paid features if payment fails. [Update this section once pricing is set.]

9. Term and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law or by TikTok, or if we discontinue the Service, with notice where practical. On termination, your right to use the Service ends, and we will delete your data as described in our Privacy Policy. Sections 4, 6, 7 and 10 through 15 survive termination.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, RoasLabs disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. We do not guarantee any advertising results, ad approvals, delivery, return on ad spend or account standing with TikTok.

11. Limitation of liability

To the fullest extent permitted by law, RoasLabs will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, ad spend, data or goodwill, even if advised of the possibility. RoasLabs' total liability for all claims relating to the Service will not exceed the greater of the amount you paid RoasLabs in the 12 months before the claim or $100.

12. Indemnification

You will defend and indemnify RoasLabs and its members, employees and contractors against claims, losses and expenses (including reasonable attorneys' fees) arising from Your Content, your campaigns and ads, your use of the Service, or your violation of these Terms, TikTok's policies or any law.

13. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in Wake County, North Carolina, and both parties consent to that jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days.

14. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the Service at least 14 days before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

15. General

These Terms and the Privacy Policy are the entire agreement between you and RoasLabs about the Service. If any part is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control, including outages or changes by TikTok.

16. Contact

ROASMEDIA LLC (RoasLabs)
[MAILING ADDRESS]
North Carolina, United States
Email: support@roaslabs.cc